1. The Financial Conduct Authority (FCA)
The FCA is the independent watchdog that regulates financial services. This document is designed to be given to consumers considering buying certain financial products. You need to read this important document. It explains the service you are being offered.
2. Whose products do we offer?
We offer a variety of insurance products from a range of insurers. A list of our insurers is available on request
3. Which insurance services will we provide you with?
We will advise and make recommendations for you after we have assessed your needs for Paint Protection, Warranties and Mechanical Breakdown insurance.
4. Credit Facilities
We offer a variety of finance products from a limited panel of lenders. A list of our lenders is available on request.
5. What Credit Facilities will we provide you with?
We will advise and make recommendations for you after we have assessed your financial needs and circumstances
You are entitled at any time to request information regarding any commission which we have received as a result of arranging your finance. If we do not know the exact amount of commission we will provide you with the likely amount
7. What will you have to pay us for our services?
There are no fees for our services
8. Who regulates us?
We are authorised by the Financial Conduct Authority
Financial Conduct Authority, South Quay Plaza, 183 Marsh Wall, London E14 9SR.. Firm Reference Number…686233
You can check this on the FCA’s register by visiting the FCA’s website http://www.fca.org.uk/
or by contacting the FCA on 0800 111 6768
Campbells Ltd has been registered as a limited company since 8th March 1969 and the registered number is 00562376
10. What to do if you have a complaint
Most complaints can be resolved at the dealership, by the General Manager – Mrs Jenny Wright. If you are not able to settle your dispute with us directly you may be able to refer it to the Financial Ombudsman Service, Exchange Tower, London E14 9SR
11. Are we covered by the Financial Services Compensation Scheme (FSCS)?
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 90% of the claim, without an upper limit. For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, also without any upper limit. The scheme does not cover consumer credit. Further information about the compensation scheme is available from the FSCF on 0207 892 7300 or by visiting www.fscs.org.uk